The transition to university can be tough, and we aren’t just talking about adjusting to tough classes. During your time here at Ulethbridge, you’ll be faced with so many new challenges, and we want to help you navigate them. Our goal is to provide you with the resources you need to take care of yourself, each other and this place. Review the videos below to educate yourself on topics ranging from clogged toilets, resiliency, mental health, to even making smart substance decisions.
To submit a Housing Online Maintenance Request, you must log in through the StarRez Portal. You will need your ULeth username and password to log in to the student portal to create an online maintenance request.
I need a maintenance request >>
Instructions:
- How to Guide
- How to Guide video
Timeline Expectations:
Once you have submitted a work order request through the online maintenance request system, Housing Services Maintenance will have added this item to their list and will be happy to address your request as soon as possible.
Please be advised that requests are prioritized based on urgency from high to low. Subject to the above categorization, requests are processed in the order in which they are received. In some cases, Housing Maintenance may have to contract out the request to an electrician, plumber, or other trade which can impact our response time.
By submitting a maintenance request, you are granting the maintenance team permission to enter your unit. Your request is important to us and we will address it as soon as possible.
Should you have any questions or concerns about this process, please don’t hesitate to contact Housing Services at housing@uleth.ca or (403) 329-2584 or visit us at C420 University Hall (M-F 9:00 AM-12:00 PM and 1:00 PM - 4:00 PM). For after-hours emergencies such as flooding or unsafe conditions, please call Security Services at (403) 329-2345.
In case of emergency: Water, Fire or Smoke:
Notify Housing Services or your RA immediately! If it is after hours: call Security. If you are experiencing a utility or appliance outage, we want to know as well!