Health Services Management (HMGT)
Faculty of Health Sciences
Dhillon School of Business
Health Services Management 5100
Organization Design
Credit hours: 3.00
Contact hours per week: 0-0-0
Other hours per term: 36-0-0
This course will focus on the theory of organizational design. Students are introduced to several key topics in organizational design, behaviour, and analysis. Students will gain a general understanding of these topics and theories, in addition to developing the skills necessary for the rigorous analysis of the complex problems facing organizations in the public, private, for profit and nonprofit sectors.
Prerequisite(s):Admission to a graduate program
Health Services Management 5120
Health Services Design
Credit hours: 3.00
Contact hours per week: 0-0-0
Other hours per term: 36-0-0
This course introduces the theory and practice of health service design. Students will be exposed to the aesthetics of the health care service experience, linking quality, efficacy and good service performance to human nature, behaviour and culture. The course will apply a social technical theoretical lens and co-design methodology to create meaningful user experiences and deliver effective service solutions. Students will explore traditional reasoning in health service design and learn other techniques for extending and generating new ideas.
Prerequisite(s):Admission to a graduate program
Health Services Management 5200
Accounting in Health Services
Credit hours: 3.00
Contact hours per week: 0-0-0
Other hours per term: 36-0-0
The purpose of this course is to provide students with the capability to use accounting and control information in a managerial decision making context specifically aimed at the health services sector. To this end, this course is concerned with the construction of accounting information as well as learning how to critically analyze, interpret and use this information. Topics include financial statements, basic principles and practices of accounting, budgeting, variance analysis, using cost and revenue information to make decisions and forecasts, and inventory management.
Prerequisite(s):Admission to a graduate program
Health Services Management 5220
Finance in Health Services
Credit hours: 3.00
Contact hours per week: 0-0-0
Other hours per term: 36-0-0
The purpose of this course is to provide students with a basic understanding of finance in the public sector and how financial structures support decision making in day-to-day management in health services. Topics include the context of healthcare financial management, capital financing for health care providers, provider cost and payment systems.
Prerequisite(s):Admission to a graduate program
Health Services Management 5300
Leading People in Health Services
Credit hours: 3.00
Other hours per term: 36-0-0
This course examines foundational topics in human resource management with a focus on health care settings. Topics covered include staffing, performance management, compensation, training and development, labour relations and leadership. Research and data analysis in human resource management is embedded within each topic.
Prerequisite(s):Admission to a graduate program
Health Services Management 5320
Marketing in Health Services
Credit hours: 3.00
Other hours per term: 36-0-0
This course exposes students to the systematic, comprehensive and sequential steps of marketing management to effectively and efficiently influence desired health behaviours and to achieve individual, organizational and societal goals. Students are exposed to concepts such as audience orientation, segmentation, targeting, consumer behaviour, assessment of community needs, the exchange-mechanism, client/consumer satisfaction, marketing strategies, and research methods.
Prerequisite(s):Admission to a graduate program
Health Services Management 5400
Strategy, Power and Politics
Credit hours: 1.50
Contact hours per week: 0-0-0
Other hours per term: 18-0-0
This course is an in-depth study of the intersection point where politicians, policy and power meet the people who are affected, and the role of power and influence in health organizations. Personal attributes such as flexibility, stamina, and a high tolerance for conflict, and the structural factors that can help managers advance health service organization goals and achieve individual success are examined.
Prerequisite(s):Admission to a graduate program
Health Services Management 5420
The Art of Negotiating Relations and Conflict Management
Credit hours: 1.50
Contact hours per week: 0-0-0
Other hours per term: 18-0-0
This course introduces the theory and practice of negotiating relations and conflict resolution. Particular emphasis is placed on integrating analytic skills, relationship building skills, negotiation techniques and conflict resolution methods into the practice of health management in a unionized setting.
Prerequisite(s):Admission to a graduate program
Health Services Management 5430
Health Systems with a Global Perspective
Credit hours: 3.00
Contact hours per week: 0-0-0
Other hours per term: 36-0-0
This course examines Canadian health care systems in relation to a variety of health care systems around the world. The course develops critical thinking skills by examining the influence of system theories on the process of setting health goals and priorities, devising policy, and program responses to address the realities of health care delivery.
Prerequisite(s):Admission to a graduate program
Health Services Management 5500
Leading Meaningful Change in Health Services
Credit hours: 3.00
Contact hours per week: 0-0-0
Other hours per term: 36-0-0
This course focuses on the theory and practice of organizational change in response to health service restructuring, government regulation, new technology, and evolving social needs. Students will learn key skills in risk assessment, project management, supporting themselves and others, and overcoming resistance to successfully facilitate change.
Prerequisite(s):Admission to a graduate program
Health Services Management 5520
Service Quality Management
Credit hours: 3.00
Contact hours per week: 0-0-0
Other hours per term: 36-0-0
This course provides students with a solid foundation of all the core elements of quality improvement in health organizations. Comprehensive coverage of the fundamental concepts, tools, data collection and management techniques through which quality management and improvement can be delivered in a health setting.
Prerequisite(s):Admission to a graduate program
Health Services Management 5999
Health Services Management Placeholder
Credit hours: 0.00
Contact hours per week: 0-0-0
This is a placeholder registration for students admitted to the HSM program who are not registered in a course in a particular term.
Prerequisite(s):Consent of the Health Services Management program office.
Health Services Management 6100
Integrated Written Project
Credit hours: 6.00
Contact hours per week: Variable
This course will require students to develop a capstone paper as the culminating activity of the Master of Health Services Management program. This paper will require students to apply a multidimensional perspective based on key concepts, theories and practices from program courses to address a current health organisational issue. Students should consult the School of Graduate Studies Policies and Procedures Manual for additional details.
Prerequisite(s):Health Services Management 5100, Health Services Management 5120, Health Services Management 5200, Health Services Management 5220, Health Services Management 5300, Health Services Management 5320, Health Services Management 5400, Health Services Management 5420, Health Services Management 5430, Health Services Management 5500, Health Services Management 5520, or permission of the HSM program office under extenuating circumstances
Grading:Pass/Fail
Health Services Management 6999
Health Services Management Capstone Placeholder
Credit hours: 0.00
Contact hours per week: 0-0-0
This is a placeholder registration for students to register in when project completion is going to take longer than the term they were supposed to finish the course in.
Prerequisite(s):Consent of the Health Services Management program office.