Questions by Type - Total (All Contact Points)
	2019/20	2020/21	2021/22	2022/23	2023/24
Facilitative	4,205	684	3,861	3,436	3,352
Basic	1,933	341	1,461	1,636	1,571
Complex	607	346	336	363	314
Technology	1,407	20	1,021	1,090	1,168
Total	8,152	1,391	6,679	6,525	6,405
Questions by Contact Point - Total
	2019/20	2020/21	2021/22	2022/23	2023/24
Services Desk	4,748	674	4,872	5,676	5,729
Online Assistance	2,709	147	1,471	403	389
In-office	695	570	336	446	287
Total	8,152	1,391	6,679	6,525	6,405