| Tech911 |
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Amount
Opened |
Amount Closed |
Average Time to Close (Days) |
Total Time Spent (hours) |
| |
2019/2020 |
2020/2021 |
2021/2022 |
2022/2023 |
2023/2024 |
2019/2020 |
2020/2021 |
2021/2022 |
2022/2023 |
2023/2024 |
2019/2020 |
2020/2021 |
2021/2022 |
2022/2023 |
2023/2024 |
2019/2020 |
2020/2021 |
2021/2022 |
2022/2023 |
2023/2024 |
| Acquisitions |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
|
|
22.0 |
|
|
|
|
0.1 |
|
|
| AppIT and
Self-check[1] |
1 |
0 |
0 |
5 |
2 |
2 |
0 |
0 |
6 |
1 |
112.5 |
|
|
31.0 |
55.0 |
0.4 |
|
|
3.8 |
1.6 |
| Banner
Account |
3 |
4 |
1 |
3 |
4 |
3 |
4 |
1 |
3 |
4 |
0.3 |
0.5 |
0.0 |
0.0 |
0.8 |
0.8 |
1.0 |
0.3 |
0.8 |
0.5 |
| Blackfoot
Digital Library |
2 |
0 |
0 |
0 |
1 |
2 |
0 |
0 |
0 |
1 |
6.0 |
|
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1.0 |
3.8 |
|
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0.3 |
| Bookscanner /
Microfilm Scanner |
4 |
0 |
1 |
7 |
4 |
4 |
0 |
1 |
7 |
4 |
3.0 |
|
0.0 |
3.1 |
0.3 |
2.2 |
|
1.3 |
7.1 |
1.8 |
| Circulating
Equipment |
20 |
2 |
14 |
21 |
12 |
21 |
3 |
13 |
17 |
17 |
40.3 |
144.0 |
12.5 |
11.1 |
41.8 |
11.5 |
2.5 |
16.0 |
7.9 |
37.0 |
| Citrix
Receiver |
2 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
11.0 |
|
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0.1 |
|
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| Compact
Shelving |
13 |
3 |
5 |
11 |
9 |
13 |
3 |
5 |
11 |
9 |
2.0 |
2.3 |
1.0 |
0.9 |
1.1 |
3.7 |
1.0 |
3.0 |
6.2 |
2.8 |
| Database /
Electronic Resources[2] |
56 |
65 |
47 |
62 |
98 |
54 |
64 |
50 |
52 |
104 |
4.2 |
10.7 |
7.5 |
6.6 |
19.7 |
16.3 |
10.9 |
11.0 |
28.8 |
26.0 |
| Digital
Library & Institutional Repository[3] |
26 |
45 |
18 |
20 |
44 |
25 |
45 |
18 |
20 |
44 |
0.9 |
1.1 |
1.8 |
1.3 |
1.3 |
7.8 |
16.4 |
8.3 |
7.7 |
15.7 |
| Encore |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
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| Equipment
Setup |
4 |
3 |
7 |
18 |
20 |
4 |
3 |
7 |
18 |
20 |
0.8 |
0.3 |
4.9 |
1.4 |
1.9 |
2.1 |
0.9 |
2.2 |
7.6 |
9.7 |
| Internet
Browser, Email or Calendar |
18 |
9 |
8 |
9 |
14 |
18 |
9 |
8 |
9 |
14 |
2.3 |
2.8 |
0.4 |
3.0 |
0.4 |
12.3 |
5.3 |
2.0 |
6.7 |
7.9 |
| Inventory |
|
0 |
0 |
0 |
0 |
|
0 |
0 |
0 |
0 |
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| IP Telephone |
4 |
0 |
1 |
1 |
1 |
4 |
0 |
1 |
1 |
1 |
1.0 |
|
8.0 |
1.0 |
0.0 |
1.3 |
|
0.3 |
0.3 |
0.2 |
| LibGuides /
LibCal[4] |
24 |
22 |
18 |
12 |
38 |
25 |
21 |
18 |
13 |
36 |
2.1 |
0.3 |
12.9 |
1.5 |
7.7 |
12.2 |
5.3 |
13.1 |
5.4 |
17.2 |
| Library
Catalogue/Millennium - Cataloguing |
8 |
24 |
11 |
15 |
36 |
7 |
23 |
13 |
14 |
37 |
1.1 |
19.6 |
16.7 |
14.5 |
4.5 |
1.6 |
2.6 |
1.2 |
2.2 |
6.6 |
| Library
Catalogue/Millennium - Technical |
10 |
19 |
9 |
18 |
24 |
14 |
19 |
8 |
21 |
23 |
116.1 |
4.1 |
5.6 |
297.0 |
4.5 |
5.2 |
9.6 |
6.4 |
9.9 |
11.4 |
| Library
Public Website |
145 |
122 |
108 |
100 |
138 |
145 |
122 |
108 |
100 |
137 |
1.8 |
1.3 |
1.1 |
1.1 |
0.7 |
53.8 |
49.8 |
39.3 |
26.5 |
29.9 |
| LibraryH3lp
(IM)[5] |
0 |
4 |
4 |
3 |
0 |
0 |
4 |
3 |
4 |
0 |
|
3.3 |
0.0 |
10.8 |
|
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1.8 |
1.3 |
4.8 |
|
| Link
Resolving (360 Link) |
2 |
7 |
8 |
6 |
6 |
2 |
6 |
8 |
7 |
5 |
0.5 |
4.2 |
6.5 |
92.4 |
44.2 |
0.3 |
1.7 |
1.7 |
1.5 |
0.8 |
| Microsoft
Office |
4 |
3 |
6 |
11 |
7 |
4 |
3 |
6 |
11 |
7 |
1.3 |
18.0 |
13.5 |
0.4 |
0.0 |
1.6 |
2.3 |
2.1 |
3.7 |
1.9 |
| OPAC /
Distributed Station |
18 |
1 |
17 |
27 |
14 |
17 |
5 |
14 |
29 |
15 |
15.2 |
257.4 |
2.4 |
21.7 |
11.8 |
10.5 |
8.2 |
3.9 |
42.9 |
9.5 |
| Other (not
listed) |
57 |
17 |
56 |
46 |
39 |
58 |
17 |
54 |
48 |
40 |
4.1 |
1.5 |
6.7 |
19.0 |
5.2 |
44.6 |
10.0 |
52.3 |
26.1 |
17.9 |
| PC on a Cart |
|
0 |
0 |
0 |
0 |
|
0 |
0 |
0 |
0 |
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| Personal or
Shared Workstation |
71 |
49 |
51 |
37 |
33 |
71 |
49 |
50 |
38 |
33 |
1.6 |
1.7 |
2.5 |
3.6 |
2.2 |
25.8 |
21.7 |
23.9 |
20.2 |
16.3 |
| Posters /
Screensavers / Digital Signage |
73 |
41 |
36 |
50 |
72 |
74 |
41 |
33 |
51 |
68 |
4.3 |
1.5 |
2.5 |
31.5 |
14.0 |
59.7 |
49.7 |
28.4 |
69.9 |
113.3 |
| Printer |
29 |
11 |
30 |
14 |
3 |
28 |
12 |
28 |
16 |
3 |
4.0 |
23.3 |
3.7 |
14.1 |
3.7 |
11.0 |
5.6 |
15.8 |
7.3 |
1.5 |
| Projector on Cart |
0 |
0 |
0 |
0 |
0 |
|
0 |
0 |
0 |
0 |
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| Relais |
1 |
3 |
0 |
1 |
2 |
1 |
3 |
0 |
1 |
2 |
18.0 |
1.7 |
|
0.0 |
0.0 |
1.0 |
1.2 |
|
0.4 |
1.0 |
| Research
Assistant Accounts |
26 |
17 |
29 |
20 |
9 |
26 |
17 |
29 |
20 |
8 |
0.7 |
0.5 |
0.5 |
0.3 |
0.5 |
7.3 |
4.1 |
6.7 |
5.0 |
1.9 |
| Security Gates/Software[6] |
2 |
1 |
0 |
1 |
0 |
2 |
1 |
0 |
1 |
0 |
0.0 |
0.0 |
|
4.0 |
|
0.5 |
0.3 |
|
0.3 |
|
| Service Point
Station & RFID Pads[7] |
12 |
1 |
4 |
5 |
6 |
12 |
1 |
4 |
5 |
6 |
20.2 |
1.0 |
0.5 |
0.6 |
1.3 |
7.3 |
1.0 |
1.6 |
1.4 |
2.7 |
| Single
Sign-on/Login |
0 |
2 |
2 |
3 |
5 |
0 |
2 |
2 |
3 |
5 |
|
1.5 |
0.5 |
0.7 |
4.0 |
|
1.5 |
0.3 |
0.7 |
2.9 |
| SourceWeb |
25 |
20 |
28 |
33 |
30 |
25 |
19 |
29 |
32 |
31 |
2.8 |
0.2 |
0.9 |
2.3 |
1.7 |
72.7 |
13.0 |
70.1 |
19.9 |
25.1 |
| Summon |
15 |
17 |
12 |
20 |
29 |
14 |
16 |
13 |
21 |
27 |
8.2 |
50.5 |
26.5 |
40.9 |
13.2 |
4.0 |
3.5 |
5.3 |
10.2 |
5.7 |
| Wireless Network |
1 |
0 |
1 |
0 |
0 |
1 |
0 |
1 |
0 |
0 |
9.0 |
|
1.0 |
|
|
0.3 |
|
0.5 |
|
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| Total |
676 |
513 |
532 |
579 |
700 |
677 |
512 |
526 |
579 |
702 |
7.2[8] |
8.9[9] |
4.7[10] |
21.7[11] |
8.1[12] |
381.3 |
230.9 |
318.4 |
335.2 |
369.1 |
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