TOTAL INTERACTIONS (sans AskUs) |
|
In-Person Interactions |
|
|
In-person Technology by Category |
|
Contacts |
|
|
Contacts |
|
|
Contacts |
Facilitative |
1230 |
|
Facilitative |
1088 |
|
Technology |
44 |
Basic |
471 |
|
Basic |
265 |
|
Citrix |
0 |
Complex |
17 |
|
Complex |
9 |
|
Printing |
258 |
Technology |
305 |
|
Technology |
302 |
|
Network |
3 |
Referral |
0 |
|
- |
|
|
- |
|
Total |
2023 |
|
Total |
1664 |
|
Total |
305 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
TOTAL
INTERACTIONS + AskUs Emails |
IM/Text Interactions |
|
|
|
|
|
Contacts |
|
|
Contacts |
|
|
|
Facilitative |
1242 |
|
Facilitative |
26 |
|
|
|
Basic |
488 |
|
Basic |
76 |
|
|
|
Complex |
20 |
|
Complex |
3 |
|
|
|
Technology |
306 |
|
Technology |
1 |
|
|
|
Referral |
7 |
|
- |
|
|
|
|
Total |
2063 |
|
Total |
106 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Email
Interactions (gsd.library) |
|
|
|
|
|
|
|
Contacts |
|
|
|
|
|
|
Facilitative |
23 |
|
|
|
|
|
|
Basic |
42 |
|
|
|
|
|
|
Complex |
2 |
|
|
|
|
|
|
Technology |
1 |
|
|
|
|
|
|
- |
|
|
|
|
|
|
|
Total |
68 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Telephone Interactions |
|
|
|
|
|
|
|
|
Contacts |
|
|
|
|
|
|
Facilitative |
93 |
|
|
|
|
|
|
Basic |
88 |
|
|
|
|
|
|
Complex |
3 |
|
|
|
|
|
|
Technology |
1 |
|
|
|
|
|
|
- |
|
|
|
|
|
|
|
Total |
185 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
AskUs Emails |
|
|
|
|
|
|
|
|
Contacts |
|
|
|
|
|
|
Facilitative |
12 |
|
|
|
|
|
|
Basic |
17 |
|
|
|
|
|
|
Complex |
3 |
|
|
|
|
|
|
Technology |
1 |
|
|
|
|
|
|
Referral |
7 |
|
|
|
|
|
|
Total |
40 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|