TOTAL INTERACTIONS (sans AskUs) |
|
In-Person Interactions |
|
|
In-person Technology by Category |
|
Contacts |
|
|
Contacts |
|
|
Contacts |
Facilitative |
1421 |
|
Facilitative |
1263 |
|
Technology |
65 |
Basic |
499 |
|
Basic |
369 |
|
Printing |
439 |
Complex |
41 |
|
Complex |
32 |
|
Network |
22 |
Technology |
526 |
|
Technology |
520 |
|
- |
|
Referral |
0 |
|
- |
|
|
- |
|
Total |
2487 |
|
Total |
2184 |
|
Total |
526 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
TOTAL
INTERACTIONS + AskUs Emails |
IM/Text Interactions |
|
|
|
|
|
Contacts |
|
|
Contacts |
|
|
|
Facilitative |
1430 |
|
Facilitative |
41 |
|
|
|
Basic |
510 |
|
Basic |
64 |
|
|
|
Complex |
41 |
|
Complex |
6 |
|
|
|
Technology |
526 |
|
Technology |
4 |
|
|
|
Referral |
5 |
|
- |
|
|
|
|
Total |
2512 |
|
Total |
115 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Email
Interactions (gsd.library) |
|
|
|
|
|
|
|
Contacts |
|
|
|
|
|
|
Facilitative |
49 |
|
|
|
|
|
|
Basic |
11 |
|
|
|
|
|
|
Complex |
1 |
|
|
|
|
|
|
Technology |
0 |
|
|
|
|
|
|
- |
|
|
|
|
|
|
|
Total |
61 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Telephone Interactions |
|
|
|
|
|
|
|
|
Contacts |
|
|
|
|
|
|
Facilitative |
68 |
|
|
|
|
|
|
Basic |
55 |
|
|
|
|
|
|
Complex |
2 |
|
|
|
|
|
|
Technology |
2 |
|
|
|
|
|
|
- |
|
|
|
|
|
|
|
Total |
127 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
AskUs Emails |
|
|
|
|
|
|
|
|
Contacts |
|
|
|
|
|
|
Facilitative |
9 |
|
|
|
|
|
|
Basic |
11 |
|
|
|
|
|
|
Complex |
|
|
|
|
|
|
|
Technology |
|
|
|
|
|
|
|
Referral |
5 |
|
|
|
|
|
|
Total |
25 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|