IRAD
  Contacts
Facilitative 1322[1]
Basic 1068
Complex 218
Technology 311
In Office 187
Total 3106
   
IM
  Contacts
Facilitative 61
Basic 121
Complex 13
Technology 18
Total 213
   
AskUs
  Contacts
Facilitative 16
Basic 19
Complex 1
Technology 6
Referral 13
Total 55
   
Total In-person and Online
  Contacts
Facilitative 1399
Basic 1208
Complex 232
Technology 335
Referral 13
In Office 187
Total 3374
   

[1]
Romanchuk, Wendy:
Combined PATSS/IRAD singlie service desk pilot project began February 27,2017. 
Explains drop in number of facilitative questions